UPDATES

Any change in the privacy policy or terms of Usage of the company will be updated on the website regularly. So, the users are responsible to keep an eye on the updates done on the website.

USER CONSENT

If you regularly access the website, our team considers that you are aware of the Terms of usage of this website. But if you are still unaware of the terms of usage, then you should stop using this website and read it carefully again. If you do not wish to agree to the Terms of Usage, do not press the “I AGREE” button. If you continue to use this website, we will assume that you are consenting to the terms of Usage of MyAstroguruji and the agreement legally bound by the same.

GENERAL DESCRIPTION

The MyAstroguruji website available on the world wide web, and other electronic webs, provides content related to astrology. It is your one-stop destination for all the services related to astrology which include both paid and free services.

Easily accessible content of the website falls under free services. But to avail the personalized benefits or get access to detailed content, you need to register for the paid services.

REGISTRATION AND ELIGIBILITY CRITERIA

To use the MyAstroguruji website, you require to create an account to completely access it. To create the correct horoscope with accurate details, you need to provide personalized information during registration. The details used by the user should be accurate and if it isn’t found accurate or true, then we have will take strict actions and remove the User’s account permanently from the website.

The user is completely responsible for all the activities occurring under their id and email address, and nobody else is to be blamed in the future!

An OTP or password along with your email address is used to secure your profile details on the MyAstroguruji websites. No additional information is required to enjoy the MyAstroguruji (Daivya wellness) services. If you do not wish to register data on the website, you won’t be able to access special services by them such as personalized free horoscopes.

Children under the age of 13 are not allowed to use any service on our website. MyAstroguruji claims that any user accessing our website should be above 18 years of age, however, some services can be accessible for children under 18 years of age, but not accessible without an adult in accordance with the laws enforced. So, children under the age of 13 are strictly not allowed and no information from their end should be shared on the website. If the child is under 13 years of age and his details have been noticeably shared on the website, make sure the parents inform us sooner so that immediate measures can be taken!

We will take appropriate steps and delete the data from the Website’s systems.

WEBSITE WITH A FEATURE “CALL WITH ASTROLOGER”

Our website has a feature wherein you can get on a call with the listed Astrologer available through the medium of telecommunication. By agreeing to the current Terms of Usage, you are giving consent to the Website to arrange a call with you on your mobile number.

REFUND AND CANCELLATION

Refunds cannot be processed on an order which has reached the processing stage. No order will be cancelled or refunded once the product has been successfully made. The user should be very careful while ordering the products and should check twice before confirming the final order.

If anybody shops for a product (pendant, bracelet, crystal, gemstone in raw form) from our Astroshop, and finds something inappropriate with the product, he/she can ask for a refund within 3 days after the delivery of the product. The refund in the case of a product is not valid after 3 days.

The customer has to bear the return cost of the courier and not us!

The day we receive the courier and we find that it has returned in the right form, and is not damaged or broken, we will refund the money back within 15 days.

If a customer has refilled his wallet on our website but wants his money back, he/she can only claim the money back if they haven't spent anything from that amount, and only within 24 hours of when they recharged.

Refunds are not possible in the case where the user has provided incorrect information knowingly or unknowingly. No refunds will be given for a damaged product. The user can change the incorrect information within 1 hour of placing the order on the website.

NO damaged orders will be refunded in case of Cash on Delivery. In the case of a return, the user shall be charged for both the cost of the product and shipping/custom/courier charges, if any.

We agree that the display picture on the website for the products is for reference only. We will deliver the same products as in the display picture on the MyAstroguruji website. The User is advised to exercise discretion in such case and no refund shall be issued on such grounds.

The products and services available are strictly not meant to replace any mental, philosophical, emotional, or medical treatment. The choice of the product to be purchased is completely the decision of the user and no interference is made by anybody else, and no refund shall be issued on such grounds.

No refund shall be processed for providing the wrong contact number. Once the call is connected, make sure you answer the call and are in a good network coverage area. No refund is claimed once the call is connected.

In case the Website is experiencing any server-related issues while making the payment like ‘slow down’ or ‘failure’ or ‘session timeout’, the user shall check with his/her Bank Account if the amount has been debited or not before making the second payment.

In case the Bank Account appears to be debited, ensure that you do not make the payment twice and immediately thereafter contact the Website via customer care to confirm payment. In case the Bank Account is not debited, the User may initiate a fresh transaction to make a payment.

DISCLAIMER / LIMITATION OF LIABILITY / WARRANTY

Astrological counselling provided by our Astrologers varies from user to user. They recommend different gemstones, mantras, and remedies, to different users accordingly to get the desired results. These recommendations are made with absolute good intentions by both the Astrologer and the website but these make no warranty that:

• the service will fulfill your requirements

• the service secure or reliable

• the results that may be obtained from the use of the service or product will be accurate

• the quality of any products, services, information, or other material purchased through the website will meet your expectations

To make sure that the advice or help you are seeking is accurate, you need to be completely transparent with the astrologer about your emotional, mental and physical state.